Frequently Asked Questions
Frequently Asked Questions about shipping, handling, return, exchange policies.
Orders & Purchases
Are VAT's, ABN's, taxes included on international orders?
Are VAT's, ABN's, taxes included on international orders?
Yes, when we ship outside of the US/internationally to Europe, Australia, New Zealand, Asia, Africa, the Americas, etc, all taxes, VATs, ABNs are included in the price that you pay at checkout. There are no surprises, taxes or import fees on your end. In certain cases, a country like the United States may decide to impose a tariff suddenly that we did not anticipate. In these cases, the tariff would not be covered by us, but by you the consumer.
If you receive a notification from a carrier that you have to pay tariffs, VAT, taxes, etc., before your item can be delivered, please contact us first before paying anything at info@zachava.com, via chat or call us.
Do you offer any guarantee that the designer brands you sell are authentic?
Do you offer any guarantee that the designer brands you sell are authentic?
Absolutely! Our designer fashion items and related accessories are guaranteed 100% authentic, brand names, brand new that you will enjoy for years, or that you can easily resell on third-party luxury brand marketplaces. All of our designer brand products are verified by a third-party firm called Entrupy!
We also guarantee that all our fragrances are 100% authentic and can be returned up to 365 days after the date of purchase if you suspect your item(s) is/are are not authentic.
Are your Perfumes & Colognes authentic?
Are your Perfumes & Colognes authentic?
Our fragrances are guaranteed 100% authentic, brand name, brand new in their original packaging, sealed wrapped. They are all sourced from US suppliers that specialize in distributing genuine brand name beauty products and fragrances.
What sort of products do you carry?
What sort of products do you carry?
We carry a diverse range of products to help bring out your essence, including brand name handbags, shoes, outerwear, jackets, vests, coats, sweaters, boots, sneakers, pumps & sandals, scarves, hoodies, hats, sunglasses, belts, watches to help you accessorize your look. We also carry authentic fragrances for men (pour homme) and woman (pour femme) along with some beauty products. Our inventory is constantly being updated to provide you with the latest and most trending items.
Do you sell used, pre-owned, rejects, open packages?
Do you sell used, pre-owned, rejects, open packages?
No. We do not sell used stuff on our site. We only sell brand new, unopened, never used products in their original packaging, sealed where appropriate, with all their original tags attached, exactly as you would find them at the brand's retail store or at major retailers like: Nordstrom®, Neiman Marcus®, Marcy's®, Bloomingdales®.
Note: we have no affiliations with these aforementioned stores.
How many designer brands do you carry in your store?
How many designer brands do you carry in your store?
We carry over 600 top brand name designer clothing, handbags, shoes, watches, sunglasses, fashion accessories & fragrances. Go here for our current designer brands list!
How do I use my Zachava Gift Card?
How do I use my Zachava Gift Card?
To redeem a Zachava gift card, please input the gift card code into the “gift card or discount code” at checkout. If your gift card was issued/purchased before October 1, 2025, note that it might be branded as ACCEXO (our former name) but remains valid on Zachava.com.
How do I use a promo code?
How do I use a promo code?
For redemption of a promotion code, input the promo code into the specified field at checkout. An invalid code may be expired or the items in your cart may not meet the criteria. If you have any questions, please click here to contact our support team.
Shipping & Tracking
Do you provide free shipping to the US?
Do you provide free shipping to the US?
Yes we provide free shipping to the 48 contiguous U.S. states on all orders totalling $100 or more. For Alaska, Hawaii, Puerto Rico, Etc., we offer very low shipping rates. (See detailed shipping policy)
How soon do I receive my order?
How soon do I receive my order?
It usually takes 2 to 5 days in the US to get your order delivered to your address. Because we ship from Europe as well it may take 3 to 5 days on average for Europe, 5 to 8 days for Asia, Africa, Oceania; 5 to 10 days for South America & the Caribbean.
Do you ship internationally, say to Asia and Europe?
Do you ship internationally, say to Asia and Europe?
Yes, we offer international shipping to over 100 countries. We ship to Europe, North, Central & South America, the Caribbean, Asia, Africa, the Middle-East, Oceania, New Zealand, Australia, Etc. Shipping costs and delivery times will vary depending on your country.
Which carrier do you use when shipping?
Which carrier do you use when shipping?
Designer & luxury brands fashion, shoes, sunglasses, fashion accessories and watches are shipped from warehouses in Europe and in the United States. Except in rare circumstances, we only ship via FedEx® and DHL® to ensure you get your products fast and in a secure way. For fragrances and beauty products we usually ship from the U.S. via FedEx®, USPS®, and UPS®.
Do you ship to cargo-forwarding services or warehouses?
Do you ship to cargo-forwarding services or warehouses?
No, we do not ship our products to forwarders or warehouses / depots. In very special situations and with larger quantities ordered, we may allow it but you will need to contact us, immediately after you place your order, or preferably before placing the order to discuss your needs.
Where are your warehouses located?
Where are your warehouses located?
We proudly partner with distributors that operate multiple warehouses around the world, including locations in Sweden (Jönköping and Stockholm), Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena, Como, Rome), Spain (Alicante), Germany (Salzburg), and the USA (Florida, Minnesota, New-Jersey, and New-York). This ensures that an international order from the US or Canada for example, to France or New-Zealand, can be delivered in as little as 2 to 3 days.
Returns & Exchange
Do you offer a Return & Refund Guarantees?
Do you offer a Return & Refund Guarantees?
We have a no-questions-asked, 30-day return policy, which means you have 30 days after receiving your item to request a refund. For purchases made between December 15th and December 31st (inclusive), this 30-day return window is extended to 45 days to allow people who are gifted an items sufficient time to return it.
If the return is due to a product not being authentic & 100% genuine, this window is extended to 365 days. In other words, you have 1 full year to return a product for a refund if it's not 100 genuine, and 30 or 45 days for all other reasons.
Do you cover return shipping?
Do you cover return shipping?
Yes we offer free return shipping for U.S. addresses on approved returns with RMA's (Return Merchandise Authorization).
In rare cases where we send the wrong item, the wrong size, the wrong color, we will cover the return shipping. In other cases, the customer will pay for international return shipping. International shipping is when any item is shipped to an address outside of the United States, regardless of where the order is placed or where the billing address is located.
Stated differently: Returns are generally free from US to US, for US customers. However, for international shipping, we may require you to pay the return shipping.
