Frequently Asked Questions
Frequently asked questions and answers about our products, guarantees, shipping, handling, return, and exchange policies.
Orders & Purchases
Are VAT's, ABN's, taxes included on international orders?
Are VAT's, ABN's, taxes included on international orders?
Yes, when we ship outside of the US/internationally to Europe, Australia, New Zealand, Asia, Africa, the Americas, etc., all taxes, VATs, and ABNs are included in the price that you pay at checkout. There are no surprises, taxes, or import fees on your end. In certain cases, a country like the United States may decide to impose a tariff suddenly that we did not anticipate. In these cases, you, the consumer, would cover the tariff, not us.
If you receive a notification from a carrier that you have to pay tariffs, VAT, taxes, etc., before your item can be delivered, please contact us first before paying anything at info@zachava.com or via chat or call us.
Do you offer any guarantee that the designer brands you sell are authentic?
Do you offer any guarantee that the designer brands you sell are authentic?
Absolutely! Our designer fashion items and related accessories are guaranteed 100% authentic, brand-name, and brand-new; you will enjoy them for years, or you can easily resell them on third-party luxury brand marketplaces. All of our designer brand products are verified by a third-party firm called Entrupy!
We guarantee all our fragrances are 100% authentic and can be returned within 365 days of purchase if you suspect they are not.
Are your perfumes & colognes authentic?
Are your perfumes & colognes authentic?
Our fragrances are guaranteed 100% authentic, brand name, brand new in their original packaging, and sealed wrapped. They are all sourced from US suppliers that specialize in distributing genuine brand-name beauty products and fragrances.
What are perfume & cologne testers?
What are perfume & cologne testers?
Testers are authentic bottles of our luxury fragrances and beauty products. They contain the exact same premium formulation, concentration, and scent as the retail-packaged items.
Because they are produced directly by the fragrance houses for demonstration, they are packaged in simple, unbranded cardboard boxes and may arrive without the standard decorative bottle cap. We offer these original testers at a significant discount, making them an excellent, sustainable choice if you are purchasing the product for personal use rather than as a gift.
What sort of products do you carry?
What sort of products do you carry?
We carry a diverse range of products to help bring out your essence, including brand-name handbags, shoes, outerwear, jackets, vests, coats, sweaters, boots, sneakers, pumps & sandals, scarves, hoodies, hats, sunglasses, belts, and watches to help you accessorize your look. We also carry authentic fragrances for men (pour homme) and women (pour femme) along with some beauty products. Our inventory is constantly being updated to provide you with the latest and most trending items.
Do you sell used, pre-owned, rejects, open packages?
Do you sell used, pre-owned, rejects, open packages?
No. We do not sell used stuff on our site. We only sell brand new, unopened, never-used products in their original packaging, sealed where appropriate, with all their original tags attached, exactly as you would find them at the brand's retail store or at major retailers like Nordstrom®, Neiman Marcus®, Marcy's®, Bloomingdales®.
Note: We have no affiliations with these aforementioned stores.
How many designer brands do you carry in your store?
How many designer brands do you carry in your store?
We carry over 600 top brand-name designer clothing, handbags, shoes, watches, sunglasses, fashion accessories & fragrances.
How do I use my Zachava Gift Card?
How do I use my Zachava Gift Card?
To redeem a Zachava gift card, please enter the gift card code in the “gift card or discount code” field at checkout.
How do I use a promo code?
How do I use a promo code?
To redeem a promotion code, enter the promo code in the specified field at checkout. An invalid code may be expired, or the items in your cart may not meet the criteria. If you need any clarification, please click here to contact our support team.
Shipping & Tracking
Do you provide free shipping to the US?
Do you provide free shipping to the US?
Yes, we provide free shipping to the 48 contiguous U.S. states on all orders over $99. For Alaska, Hawaii, Puerto Rico, etc., we offer very low shipping rates. (See detailed shipping policy)
How soon do I receive my order?
How soon do I receive my order?
It usually takes 2 to 5 days in the US to get your order delivered to your address. Because we ship from Europe as well, it may take 3 to 5 days on average for Europe, 5 to 8 days for Asia, Africa, and Oceania, and 5 to 10 days for South America & the Caribbean.
Do you ship internationally, say to Asia and Europe?
Do you ship internationally, say to Asia and Europe?
Yes, we offer international shipping to over 100 countries. We ship to Europe, North, Central & South America, the Caribbean, Asia, Africa, the Middle-East, Oceania, New Zealand, Australia, Etc. Shipping costs and delivery times will vary depending on your country.
Which carrier do you use when shipping?
Which carrier do you use when shipping?
Designer & luxury brands fashion, shoes, sunglasses, fashion accessories and watches are shipped from warehouses in Europe and in the United States. Except in rare circumstances, we only ship via FedEx® and DHL® to ensure you get your products fast and in a secure way. For fragrances and beauty products we usually ship from the U.S. via FedEx®, USPS®, and UPS®.
Do you ship to cargo-forwarding services or warehouses?
Do you ship to cargo-forwarding services or warehouses?
We only ship our products directly to customers. In special cases with larger orders, you may request this option, but you must contact us before or immediately after placing your order.
Where are your warehouses located?
Where are your warehouses located?
We proudly partner with distributors that operate multiple warehouses around the world, including locations in Sweden (Jönköping and Stockholm), Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena, Como, and Rome), Spain (Alicante), Germany (Salzburg), and the USA (Florida, Minnesota, New Jersey, and New York). This ensures that an international order from the US or Canada, for example, to France or New Zealand, can be delivered in as little as 2 to 3 days.
Returns & Exchange
Do you offer a Return & Refund Guarantees?
Do you offer a Return & Refund Guarantees?
We have a no-questions-asked, 30-day return policy, which means you have 30 days after receiving your item to request a refund. For purchases made between December 15th and December 31st (inclusive), this 30-day return window is extended to 45 days to allow people who are gifted an item sufficient time to return it.
If the return is due to a product that is not authentic & 100% genuine, we extend this window to 365 days. In other words, you have 1 full year to return a product for a refund if it's not 100% genuine and 30 or 45 days for all other reasons.
Do you cover return shipping?
Do you cover return shipping?
Yes we offer free return shipping for U.S. addresses on approved returns with RMA's (Return Merchandise Authorization).
In rare cases where we send the wrong item, the wrong size, the wrong color, we will cover the return shipping. In other cases, the customer will pay for international return shipping. International shipping is when any item is shipped to an address outside of the United States, regardless of where the order is placed or where the billing address is located.
Stated differently: Returns are generally free from US to US, for US customers. However, for international shipping, we may require you to pay the return shipping.
