Zachava Authenticity Pledge & Guarantee

Last updated: May 17, 2026

Zachava is a high-end fashion accessories and fragrance store focused on offering discerning customers genuine products sourced from trusted, authorized dealers.

Our foremost commitment is to uphold unparalleled customer satisfaction through a steadfast zero tolerance against counterfeit, imitation, or fraudulent merchandise.

We guarantee that every item showcased in our store is authentic. We further assure our clientele that each product is brand new, unused, and complete with original tags attached and UPCs, where applicable.

Our Products are Certified by Entrupy®

We are proud to be one of the few multi-brand designer retail stores to have our products certified by our supplier through Entrupy®, allowing Zachava to offer you a lifetime guarantee on authenticity. 

 

LIFETIME AUTHENTICITY GUARANTEE
We guarantee that all of our branded fashion merchandise and fragrances are 100% genuine and authentic. We further state that our items are new; they come complete with their accompanying designer labels, tags, dust covers, and boxes where applicable. We offer a full lifetime money-back return guarantee if any of our designer products are deemed or proven inauthentic or fake.

FREQUENTLY ASKED QUESTIONS

Which specific pieces are included in the lifetime guarantee?
Every single item that passes through our collection is covered. We don’t believe in fine-print exclusions; whether it’s a rare find or a modern staple, if we sold it, we stand by its permanent authenticity. We’ve done the rigorous vetting so you can curate your space with total peace of mind.

If I have concerns, what documentation counts as proof of inauthenticity?
We rely on objective, expert analysis. To initiate a claim, you’ll need a formal written assessment from the original brand’s heritage department or a recognized, high-level third-party authentication service. This ensures that any discrepancies are handled with the same level of professional scrutiny we apply to our sourcing.

Does the protection still hold up if I give an item as a gift?
Yes—regardless of who owns it, the item's authenticity is a constant. It is crucial to remember that the benefits of the Lifetime Guarantee are legally linked to the original buyer. You simply need to contact us on your recipient's behalf if they ever need to exercise the warranty.

I’ve misplaced my original paperwork—is a receipt mandatory for service? 
Not at all. We live in the digital age, and we’d rather spend time assisting you than hunting for a lost slip of paper. As long as we can verify your purchase through your name or email address in our system, we can pull up everything we need to help you out.

 

CONTACT INFORMATION
Questions about this authenticity guarantee should be sent to:
info@zachava.com, or:

ZACHAVA.COM
A Division of Rexource, LLC
145 Tremont Street
Suite 201 #1182
Boston, MA 02111
United States