Refund policy
RETURN AND REFUND POLICY
At Zachava, we have a 30-day return policy, which means you have 30 days after receiving your item to request a refund. Returns within the United States are free, including return shipping.
Holiday returns For purchases made between December 15 and December 31 (inclusive), the return window is extended to 45 days after delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at info@zachava.com or via our chat on our site: zachava.com.
If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping is free for returns within the United States: we cover the return shipping cost. For returns from outside the United States, return shipping costs are the customer's responsibility, unless we sent you the wrong item or your item arrived defective or damaged—in those cases, we'll cover return shipping. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at info@zachava.com.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care and beauty products that have been opened or used. Fragrances can be returned only if they are unopened and in their original sealed packaging. Perfume testers are final sale and cannot be returned. We also do not accept returns for hazardous materials or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards or on items marked Final Sale.
Ordering a different item The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
One-Year Authenticity Guarantee Every item we sell is backed by our One-Year Authenticity Guarantee. If an item you purchased from us is deemed or proven inauthentic within one year of delivery, you can return it for a full refund. To make a claim, contact us at info@zachava.com with a formal written assessment from the brand or a recognized third-party authentication service. Full details are in our Authenticity Pledge & Guarantee.
Refunds We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Tariffs, VAT, import duties, customs fees, and similar charges paid to deliver your order to you free and clear may not be refundable.
If more than 15 business days have passed since we've approved your return, please contact us at info@zachava.com.
Questions about these policies should be addressed to: info@zachava.com, or:
ZACHAVA.COM
Zachava is a trade name (d/b/a) of Rexource LLC, Boston, Massachusetts.
Mailing address: 145 Tremont St Suite 201 #1182, Boston, MA 02111
