Customer Care

Receive your order in 3–5 business days for U.S. addresses (5–8 business days to Alaska and Hawaii), or 3 to 10 days worldwide.

You will NOT be charged any additional fees when you receive your package. The final price at checkout includes tariffs, VAT's, GST and duties. No surprise charges, ever! We provide tracking info for all orders (fragrances or fashion). 

Free shipping is included on all orders $100 and over to the lower 48 contiguous U.S. States.

We also ship to Alaska, Hawaii, APO/FPO, or U.S. territories like Puerto Rico, and internationally to the Americas (including the Caribbean), Asia, Oceania, Europe, Africa, and the Middle East. We typically don't ship to warehouses or cargo forwarding services!

We take care to process your order on the same day if we receive it by 6:00 PM. Unless otherwise noted, we ship all orders via USPS®, UPS®, FedEx®, DPD®, or DHL®.

For additional details, see our complete Shipping & Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a refund. To be eligible for a refund, your item must be in the same condition you received it: unmodified, unworn or unused, with tags, and in its original packaging.

Tariffs, VAT, import duties, customs fees, and similar charges paid to deliver your order to you free and clear may not be refundable.

Returns within the U.S. are free, including return shipping.

To start a return, you can contact us at info@zachava.com or chat with us.

For additional details, see our complete Return Policy

Every order includes tracking so you can follow your purchase from the moment it ships from New York (or, for some designer fashion items, from Europe) to your doorstep. Access real-time updates, estimated delivery dates, and carrier information anytime at zachava.com/orders. If we're unable to ship your order the same day, we process an immediate refund. Your satisfaction and complete transparency are our priority.

ZACHAVA is a high-end multi-brand online store that offers discerning customers genuine fashion items and fragrances sourced from trusted and authorized dealers.

Your trust is our most valuable asset. Our foremost commitment is to uphold unparalleled customer satisfaction through a steadfast zero-tolerance policy against counterfeit, imitation, knock-offs, or fraudulent merchandise.

We guarantee that every item showcased in our store is authentic. We further assure our clientele that each new product is brand new, unused, complete with original tags and UPCs attached, and in its original packaging. Testers and unboxed items are sold as such and are identified as "(Tester)" or "(Unboxed)" in the product name: testers come in plain packaging and may arrive without a cap, and unboxed items come without the outer retail box. Testers are final sale. 

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Your payment security is our priority. We use Shopify's trusted payment processing to keep your transactions safe and secure. We never store your credit card information; we encrypt and protect all sensitive data with industry-leading security measures.

Our anti-fraud measures work continuously to detect and prevent unauthorized activity, giving you peace of mind with every purchase. We accept all major payment methods, including credit cards, Shop Pay, Apple Pay, G-Pay, Amazon, digital wallets, and alternative payment options to make checkout convenient and secure. 

Your trust matters to us. Shop with confidence, knowing that advanced encryption and Shopify's proven security infrastructure safeguard your financial information.